Frequently Asked Questions
Everything you need to know about our curated olfactory experiences
Are all your fragrances authentic?
Yes, we guarantee 100% authenticity. Scentrique works directly with authorized distributors and the perfume houses themselves to ensure every bottle is genuine and of the highest quality.
Do you offer sample sizes before I commit to a full bottle?
Absolutely. We offer 2ml and 5ml decants for most of our niche collection so you can experience the scent's evolution on your skin before purchasing a full size.
What is your return policy for perfumes?
Due to the nature of beauty products and hygiene standards, we only accept returns on unopened, sealed fragrance boxes within 14 days of delivery. Sample sets and discovery kits are final sale.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Please note that because perfumes are classified as hazardous materials due to alcohol content, they must be shipped via ground transportation.
Where should I store my niche perfumes to ensure they last?
To preserve the integrity of the ingredients, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in bathrooms where temperature fluctuations occur.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.